|
|
 |
|
|
 ENROLMENT |
|
Your inscription implies your agreement to the general conditions and is equal to a reservation in the case that a place is available.. The enrolment form must be firmed and dated.
For a travel with flight : the enrolment form must be precisely filled with the first names and the last names that are written on your passport. If your first names and your last names have to be changed :
- before ticket issue, change charges of 120€.
- after ticket issue, change charges = new ticket price. |
 Deposit payment |
The report will be accompanied a deposit of 30% that is based on the price of the trip and the insurances that were suscribed.
We will notify you once we have received it by email or by the post.
Caution: We reserve the right to not accept a participant that does not fill the requirements necessary for the level of the group. |
| Billing |
As soon as the deposit is received, we send you a bill.
To sign up for the trip,if you buy a trip for the first time, you will be charged a 15€ enrolment fee. A final bill is issued :
- 17 days before the departure for a travel without flight.
- 27 days before the departure for a travel with flight
The bill will specify the components of the balance (flight taxes, extra for small groups...). |
Balance payment |
The balance has to be settled, without a reminder from our part, 15 days before your departure.
In the case that you sign up within less then 21 days , the total of the price is to be paid directly upon reserving spot, by bank card.
All late balance payments may be classed as a cancellation, for which cancellation fees will be implied.
Balance payment for a trip with a flight
The balance must be settled at the latest, without a reminder from our part: 31 days before your depart abroad.
In the case that you sign up within less then 31 days to go abroad or 21 days within France, the total of the price is to be paid directly upon reserving spot, by bank card.
All late balance payments may be classed as a cancellation, for which cancellation fees will be implied. |
| Last minute enrolment |
- For a travel without a flight, a last minute enrolment is defined as an enrolment less than 8 days. You will be charged an extra 5€ administration fee.
- For a travel with a flight, a last minute enrolment is defined as an enrolment less than 31 days to go abroad. You will be charged an extra 10 € administration fee, in addition of the likely extra airfare.
In such a case, we ask you to pay in cash or with your credit card.
|
| Amendments to your tour arrengements |
Administration fee :
- If you want to go sooner or to leave later than the group : 50€, in addition of the likely extra airfare.
- If you want to change your airline : 50 €, in addition of the likely extras (airfare, transferts, accomodation).
- If you want to rent equipment : 3 €
- If you want an accomodation the day before the departure : 5 € |
| |
| Cancellation |
|
|
According to the Law dated 13/07/92 concerning the selling of trips and stays |
| You must cancel your participation |
Notify us as soon as possible by letter.
General scale Travel without a flight:
- From 31 days or more before your departure: the fees for your file :
We keep 50 € per person.
- from 30 to 21 days before the departure : 30%
- from 20 to 15 days before the departure : 60%
- at less than 15 days: 100% of the total cost of your trip
General scaleTravel with a flight:
- From 60 days or more before your departure: the fees for your file :
We keep 150€ per person.
- from 60 to 31 days before the departure : 25%
- from 30 to 21 days before the departure : 50%
- from 20 to 15 days before the departure : 75%
- at less than 14 days: 100% of the total cost of your trip
At more than 31 days before your departure, we will reimburse you, except the prices of the file and the insurance premium. The cancellation insurance contract does not intervene. At less than 31 days we reimburse you except for the cancellation fees according to the scale above. If you have subscribed to an insurance contract, the cancellation fees will be taken in account after you file has been accepted. All the reimbursement by insurance procedures cannot be started until you have paid in total the sum that you owe. In the contrary case, we will block the procedure and you will lose the sum you have already paid.
Specific scale :
The cancellation fees could be increased if the fees in your name are greater then those of the general scale (for example: a plane ticket). In this case, the specific cancellation conditions of the carrier will be mentioned on your bill.
One way flights : Each carrier has their own specific cancellation conditions which prevail over ours.
|
| You must interrupt your course or trip |
| If you have subscribed to a contract, the insurance will proceed with the reimbursement according to the contract conditions. All voluntary interruptions from your part do not qualify for any reimbursements. No reimbursements can be made for having an inadequate level and its affects on the security of the group. |
| We must cancel a departure |
Your stay will be completely reimbursed, without compensation, if a stay must be cancelled for no matter which reason, you will be warned at the latest
- 7 days before the departure for a weekend course.
- 15 days before the departure of courses taking place in another country in Europe
- 21 day before the departure for trips abroad |
| ... Because there are not enough people enrolled |
Either the trip remains, with a supplementary price unanimously accepted by all the participants.
Either we will propose to transfer your subscription to another organisation that offers a similar programme.
Either we will reimburse you all the already paid sums, without keeping any compensation.
You will be warned at the latest:
- 7 days before the departure of a weekend course.
- 15 days before the departure of courses taking place in another country in Europe
- 21 day before the departure for trips abroad
|
| |
| Insurances |
|
|
For you*, we have negotiated with Axa Assistance and Chapka insurances, a contract with a choice of 4 different trip-insurance options :
- Repatriation assistance + Medical fees. Convention n°080124301
- Complementary : cancellation + baggage +civilian liability+ interruption of stay. Convention n°080124402
- Multirisk : Repatriation assistance + Complementary. Convention n°080124302
- Cancelation. Convention n°080124401
* You're living in E.U., Switzerland, Norway, Monaco, Andorre.
In the case where you do not wish to take the option 1, we ask you to refuse the insurance and to let us know on the insurance form the coordinates of you own insurer.
Option 1: Repatriation assistance + Medical fees
Medical repatriation : actual fees, medical fees: 80 000€ max, in the USA, Canada, Asia, Australia, New Zealand; 15.000€ max for the rest of the world (exemption: 30€). Fees for search and rescue: 7500€. Premature return (return ticket). Repatriation of the others insured. Visit a relative (2 way ticket + hotel 80€/day maxi 4 days).
Legal assistance 13.000€. Advance of a penal caution 15.000€.
Repatriation in case of death (actual fees). Funeral fees 2.287€. Transmit of medication (actual fees).
Caution: only the allowances implemented by and with the agreement made with the insurer are guaranteed.
Option 2: Cancellation + luggage + interruption of stay + Civilian liability
Cancellation insurance in the case of:
- Death, serious corporal accident, serious sickness (includes, the worsening of a pre-existing chronic sickness) of the insured or a member of his/her family, in condition that it had not been an issue 1 month prior to signing up for the trip/ course.
- Death of uncles, aunts, nieces and nephew of the insured.
- Serious damage to the professional or private premises of the insured.
- Robbery in the professional or private premises of the insured, 48 hours prior to the departure.
- Pregnancy complications of the insured.
- Administrative summoning or event: summoning the insured to present before a tribunal as a witness, Jury duty, to an adoption procedure, a make up exam.
- The insured obtaining an employment.
- Economy dismissal of the insured or their spouse.
- Professional mutation of the insured.
- Lifting of or modifications to the paid vacations of the insured made by their employer (exemption of 25% of the amount of sinister).
- Serious damage to the vehicle of the insured, in 48 hours prior to the departure.
- Robbery of the identity card or passport of the insured in 48 hours prior to the departure (exemption of 25% of the amount of sinister).
- Negative results following a vaccination of the insured.
- Refusal of a tourist visa.
- The missing of the departure: if the insured misses their departure because of an unpredictable accident, the Europeenne insurance gives the insured the chance to rejoin thier destination.
- Cancelation of the person who is to be the insured's accompanist.
- Taken in charge the fees of changing the name if the insured wished to be replaced.
Guaranteed limit: 6.000€ by the insured and 30.000€ by the event.
Exemption: 3% of the amount of the sinister and a minimum 15€ by the insured.
Luggage :
In case of robbery, loss or destruction (by a transportation company).
Guarantee limit: 1.200€ maximum per person. Limitation for precious objects of 50%. Exemption 45€.
Delayed Luggage :
In the case of delayed delivery of luggage of more then 24 hours: compensation of 150€ per person (on justifying the purchases are a first necessity).
Interruption of stay :
Reimbursement of the allowances not consumed following the rapatriation or unanticipated departure of the insured (exemption of 3 nights).
Private abroad civilian liability :
All damages: 4.573 470€ and material and immaterial damages: 304 898€ (exemption of 153€).
Caution, this is a summary of the guarantees and does not have any actual value. Please be sure to report to the application, exclusions and terms of each guarentee in the general conditions of the contract available by simply asking Odyssée Montagne. |
| Civilian responsibility |
| Adapted to the regulation, we are insured in professional civilian responsibility of travel agency: MMA IARD.10 Bd Ogon. 72030 Le Mans cedex 9This does not substitute as the individual civilian responsibility, which each participant must have. |
| Responsibility |
Odyssée Montagne does not substitute to the individual responsibility of the client who must be informed of all the police formalities, sanitary and customs before the departure and throughout the trip. No reimbursements will be made for if you are late for your departure, due to negligence on your part that leads to the impossibility of your departure. Those of another nationality must inform themselves of the administrative and sanitary formalities according to the concerned embassy.
Odyssee Montagne, is an intermediate between the client and the services provided (transporters, hotels, expedition guides…) it is not to be confused with the services who in all states conserve their own right of responsibility. The carrier is notably responsible for damages, theft or late arriving luggage. Therefore it will be to them that you will have to declare to.
The consequences of accidents or incidents occurring in the occasion of aerial transport are taken in charge by the dispositions of the convention of Varsovie or by the local regulation concerning the transports according to the law of the country concerned. We can only be held responsible for the timetable or itinerary modifications, of notifying if there is a need to change airports due to exterior events, such as strikes, technical incidents, aerial alterations, severe weather. In the eventual delay will not lead to any compensation. The eventual fees (taxi, hotel, parking, train ticket….) will be at your own charge.
For your intermediate transportation, be sure to plan a connexion time of minimum 3 hours with modifiable or exchangeable tickets.
|
| AMENDMENTS |
| Seeing how the character of our trips are very particular, modifications of the programs can occur depending on the level of the participants, the mountain conditions, the technical requirements… and it can be possible that we reimburse you. For your security, the guide will be the only judge for any modification made to the programme. If the trek must be interrupted and no other programme is possible to replace it (a decision made unanimously by the participants), you will benefit by having a choice, valuable for 1 year, on any trip offered in our catalogue, which is equal to the one not consumed. No reimbursements will be made. |
| CONVOCATIONS |
| The aerial companies reserve the right to modify the timetable without pre-warning, if this is the case, we will inform you immediately. The hours are indicated in local time |
| Price |
The prices mentioned are made up of, except when specifically mentioned on the technical forms, the guide, accommodation, meals, transportation, and other means of transportation during the stay (aerial, cable cars, taxi, bus…) Not included are: Transportation to the meeting point, insurances, drinks, pocket snacks. For trips abroad, the prices are defined from the precise class of reservation. When this class is full, we will propose you another reservation class, maybe just another flight. The price difference will be billed to you as extra charges.
The prices will be defined by the number of participants (technical forms). An extra charge "little group" could be billed to you 21 days before your departure, depending on the number of participants.
In adapting to the law, all modifications of the course of USD, of the costs of the transportation (gasoline…), boarding taxes, park entry taxes and ascent permits (…) could lead to reviewing the prices. We will inform you 21days before your departure. If you refuse to fulfil the new price, it will be considered as a cancellation, therefore a cancellation fee will be applied.
|
| Dispute |
All complaints should be addressed to Odyssée Montagne, by a registered letter, at the latest 20 days following the return date, with justifying pieces. All disputes can result in the presence of commercial tribunal of Bonneville.
ODYSSEE MONTAGNE
SARL au capital de 7622€
RCS Bonneville 393 593 397 00036
Licence détat d'agence de voyages 074 98 0006
Garantie par APS. 6 rue Villaret de Joyeuse. 75017 Paris
RC : MMA iARD. 10 Bd Ogon. 72030 Le Mans cedex 9 |
|
|
|
|
|
|
